Support
Our customer service agents provide support ranging from using the software to installing updates.
Support hours: Monday to Friday, 8:30 a.m. to 5:00 p.m. (Eastern Time)
User assistance
Need help using your software?
Be sure to consult the tutorials available in your software’s Customer Portal.
To provide you with efficient and professional service, requests are ranked according to their severity level. This process may affect response time
Support portal (Online ticket system)
Your customer account enables you to make support requests through the C2 online ticket portal.
Don’t have an account in the ticket portal?
Installation
Software installations, updates, and data migration are quite complex technical procedures. We recommend that you contact your IT technician, as they are familiar with your IT environment and its specific characteristics.
Our technical team can carry out these operations at your request. However, these services are not covered by your service contract and additional fees will apply.
This section contains various download links. These files are intended for use in new software installations only or when recommended by customer service. Regular updates are made available directly within your software. Please note that you must have an active service contract to perform updates. To subscribe to a service plan, please call our sales department.
If you are a new customer, you will require the information in the licence documents that were provided to you by our team when you purchased the software.
We recommend that you consult the installation and update guide prior to downloading.
Download links*
It is essential to download the correct link and install the same edition and language of the software currently in use. To verify this information, please access your software and navigate to File/Settings/License.
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Province
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Edition
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French
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English
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Province
Quebec
EditionSubsidized
FrenchFrench
EnglishEnglish
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Province
Quebec
EditionNon-subsidized
FrenchFrench
EnglishEnglish
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Province
Ontario
EditionCanada
FrenchFrench
EnglishEnglish
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Province
Manitoba
EditionCanada
FrenchFrench
EnglishEnglish
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Province
Nova Scotia
EditionCanada
FrenchFrench
EnglishEnglish
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Province
New-Brunswick
EditionCanada
FrenchFrench
EnglishEnglish
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Province
Prince Edward Island
EditionCanada
FrenchFrench
EnglishEnglish
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Province
British-Columbia
EditionCanada
FrenchFrench
EnglishEnglish
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* The licence key is required for new customers only.
Technical Specifications
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Operating system
Windows Server 2019
Windows Server 2016
Windows 11
Windows 10
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SQL Server (main station/server)
SQL 2016 or 2019
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RAM
8 Gb
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Disk space (application)
2 Gb
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Disk space (database on server) **
20 Gb
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Screen resolution
1280 x 800 or more
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** Disk space for the database is only required on the server and may vary based on the volume of data stored.